ORDER INFORMATION:
To place an order on our website, please use our secure on-line shopping cart and enter your credit card or PayPal information. If you have questions regarding any of our products, you can email us 24 hours a day, 7 days a week.

Options for sending in orders:
Online: www.costumecauldron.com
Orders can be placed online 24-7 with our secure online shopping cart.

Email:csales@costumecauldron.com
Orders can be accepted through email by sending us a list of item numbers with your billing and shipping information. One of our sales reps will call you to attain your credit card information. A $2.95 fee for email orders will be added to your total.

Telephone: 1.800.890.0409
Operators are standing by to accept telephone orders 24-7. A $2.95 fee for telephone orders will be added to your total.
Please have your item numbers and credit card ready(Visa or Mastercard).

Methods of Payment
We accept Visa or Mastercard (2-4 day processing time + shipping transit time)
Orders are pre-authorized the total cost at time of confirmation. When the order ships the funds are captured and billed. Charges may not show up on your issuing bank statement for up to 5 business days.

Debit Cards that have the Visa or Mastercard symbol (2-4 day processing time + shipping transit time)
Orders are pre-authorized the total cost at time of confirmation. When the order ships the funds are captured and billed. Charges may not show up on your issuing bank statement for up to 5 business days.

Paypal (2-4 day processing time + shipping transit time)
Paypal will accept AMEX, Discover, VISA and Mastercard credit cards. PayPal payments are instant payments unless you are using their Echeck feature through your bank account. Echecks can take up to 10 days to clear. Inventory is not held for Echeck payments. If an item within your order sells out before your payment clears we will notify you. More info on PayPal

money back guarantee! Return Policy We want you to be 100% happy with the costume and novelty products! We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return a product not on our final sale items list and purchased outside our blackout period. Final Sale Items - these items can not be returned under any circumstances hats wigs masks intimate apparel makeup & prosthetics boots & shoes magic tricks books videos audio cassettes and CDs all items from our sale section -tagged with a green sale sign Black Out Period Midnight October 15th - Midnight October 31st 2007 (PST) ALL SALES ARE FINAL when purchasing during this period - no returns or exchanges Returns When you receive your package open it immediately, inspect it and try on any wearable items. Call us with any issues you may have with the order immediately. If you need to return something, please send an email torreturns@costumecauldron.com or call us at 1.800.890.0409 within 3 days of receiving your order for an authorization # and return shipping address information. We will accept returns and exchanges if they meet the guidelines above and are within 3 days of delivery as long as you have received a return authorization #. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way with the advertising tags in tact). Please check the sizing chart to choose your size carefully before purchasing to avoid any issues. If you have ANY questions about the size of a product please ask our customer service via email or by phone. Returns/Exchanges must be postmarked back to our office 3 days from the received delivery date. Costume Cauldron requires that you return your Product using a traceable method like UPS or Parcel Post. Costume Cauldron will not accept returns sent COD. If the Product was damaged in transit, Costume Cauldron requests that you hold the Product and original packaging and call us the same day you sign for it. Shipping charges of any kind are non refundable. This includes any return shipping on exchanges. Upon receipt and confirmation of the return, the customer's credit card/account will be credited for the amount of the purchase price of the item and the tax paid (if any), less shipping charges including return shipping. All orders returned will be charged a 15% restocking fee. All exchanges will be charged a new shipping/handling fee. In cases of the wrong product, damaged or defective product being shipped by Costume Cauldron, the customer may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped. Defective/Damaged Items Unfortunately a small percentage of the products shipped may have defects or missing elements that make them incomplete. It is not our intention to sell these items but it is impossible for us to thoroughly inspect our manufacture prepackaged products. If your package contains a defective/damaged item call our customer service center to discuss a solution.

Back Orders
We usually have a large stock of products but if you purchase a product we have on back order, an email will be disbursed alerting you to the day that particular item will be available and when your order will ship in full. This will delay the order. Our customers who have ordered a back order item may elect to have the remainder of the order shipped first and the back ordered item shipped when available. An additional shipping charge will be required for a splitting of the order. Canceling back order items is also an option. Inventory levels are updated to the site every day during the Halloween season and less frequently during the slower months. During the month of October we will take the initiative to cancel orders completely that have back order items to help with our workflow of orders. This will also speed up your reorder process for in stock items during the busy season.

Canceled Orders
Your order may be canceled during our processing timeframe before it is shipped. There are several reasons for an order cancellation. If an item is out of stock on your order, the complete order may be cancelled to allow for a faster reordering by you. If your payment was declined or returned NSF this would also cause a cancellation. If an order is unable to meet a delivery deadline it may also be canceled. Costume Cauldron reserves the right to cancel any order at any time with a full refund given without further compensation to the customer.

Delivery Time
Most orders ship within 1-4 business days from when the order is placed. This timeframe does not include any customs delays if your order, is being shipped through a boarder crossing. In the event you require a rush order, please email or call us at 1.800.890.0409 to discuss special arrangements.

Halloween Delivery Deadlines
We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our North Carolina shipping warehouse.

Our delivery deadlines for orders to be delivered for Oct 31st are as follows
Canada/International - Oct 18 (up to 12 business days via global express USPS)
US PO, APO - Oct 18 (via priority mail USPS)
US - Oct 23rd (via UPS ground)
US - Oct 24th (via 3 day select UPS)
US - Oct 25th (via 2nd day air UPS)
US - Oct 26th (1 day saver UPS)
*anything ordered after these deadlines is not guaranteed for Halloween Oct 31st delivery*

Order Tracking
Once we have added the tracking number to an order, tracking the package en route is available at either the USPS or UPS website. The following phone numbers can be used:
UPS.com
1-800-PICK-UPS (800-742-5877)
1-800-833-0056 - TTY/TDD Access for the Hearing Impaired
USPS.com - International , PO Box and APO
International Package Tracking
1-800-222-1811

Canadian Shipments are delivered with Purolator.
Call them with your tracking to track or arrange delivery. 1-888-744-7123

UK Shipments are delivered with Parcelforce.
Call them with your tracking to track or arrange delivery. 08708 501150


Once a tracking has been added to your account and emailed to you, it is your responsibility to divert and clear up any receiving delivery issues with the carrier. Any packages with failed delivery that are returned to our office will be charged the delivery cost, packaging/handling and a 15% restocking fee.

No Minimum Order Requirement!
Costume Cauldron has no minimum order requirement.

Sales Tax

Orders are tax-exempt! Shipments anywhere within the 48 continental United States including Alaska & Hawaii are billed tax free. Sales tax of 5% (GST) will only be assessed for orders that are shipped to Canada and an additional tax of 7% (PST) for those shipments to the province of British Columbia. This is due to the fact that our corporate office is in Vancouver BC.

Shipping
We have a few suppliers for our costume products. Your order may arrive in two separate packages if you have a mixture of these different suppliers. There is no additional fee for the split in shipment but they may arrive on different days.

All shipments are sent with a traceable method only.
Pick-ups are not available at our warehouse.

US shipments are sent Ground, 3 Day Saver, 2nd Day and Next Day UPS. The shipping fee is based on weight automatically calculated through our shopping cart. All shipping times quoted are based on the time it leaves our warehouse(1-4 days after the order is placed). If you need something to arrive within 48 hrs, please contact us at 1.800.890.0409. Pick-ups are not available.

Canadian/Mexican/Virgin Island shipments are sent Standard UPS, Worldwide Express UPS or USPS Global Express Mail (EMS) . The shipping fee is based on weight automatically calculated through our shopping cart. All shipping times quoted are based on the time it leaves our warehouse(1-4 days after the order is placed).We can not offer 2nd day or overnight services to our Canadian/Mexican/Virgin Island customers due to border/customs delay.

International shipments are sent Worldwide Express UPS or USPS Global Express Mail (EMS). The shipping fee is based on weight automatically calculated through our shopping cart. All shipping times quoted are based on the time it leaves our warehouse(1-4 days after the order is placed). Please allow 2-3 weeks for international orders.

PO Box & APO addresses will automatically be sent USPS as UPS will not ship to these destinations.

Note: items/orders being shipped outside the US through border crossings: Certain countries may charge additional fees, such as custom fees and independent carrier fees. Costume Cauldron can not anticipate these fees and will not be able to reimburse you for any additional fees incurred or predict additional shipping time due to these customs issues. Please contact your local customs office or branch office of the Postal Service to determine what type of fees you may expect based upon the type of merchandise you wish to order. If for any reason your package is undeliverable and is returned to our warehouse you will be charged for these fees as we the shipper are billed them on the return.

Our head office and payment gateway is located in Vancouver BC, Canada; in some cases the issuing bank of a credit card may charge a foreign order fee. Costume Cauldron can not anticipate these fees and will not be able to reimburse you for any additional charges incurred by an issuing bank. These charges are also non refundable by us. Contact your issuing credit card company for any information regarding this type of fee if any.

Package & Handling Fee
As an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.

Rush Orders
In the event you would like to request a rush order on any of the items at Costume Cauldron, please call us at 1.800.890.0409 or send us an email. We will do our best to accommodate you. Unfortunately we can not offer 2nd day or overnight services to our Canadian & International customers due to border/customs delay.

Manufacture Promo Images
Promotional images supplied by the manufacture may vary slightly from the actual product. The image may contain items not included in the sale such as footwear, makeup, accessories or other items to enhance the look of the item. If an element is not listed in the description it will not be included in the product. From time to time the manufacture may alter or discontinue an element of a product and we can not anticipate these changes. We will do what we can to rectify an issue and update a product description and image when necessary.